NABD
A production messaging SaaS that evolved from a single API into a multi-service platform connecting businesses with their customers across WhatsApp and Telegram. It includes an AI Smart Agent that answers customers automatically, powered by LLMs through an internal AI gateway.
The challenge
Businesses needed automated customer communication without rebuilding messaging infrastructure for each channel. Manual message handling across platforms was slow and error-prone.
Our solution
We built a Laravel control plane coordinating a Node.js/Express WhatsApp service and a Telegram service, with native commerce integrations for Salla and Zid. The architecture separates channel management from business logic, letting merchants automate customer communication from their existing storefronts. The AI Smart Agent adds LLM-powered auto-replies through an internal AI gateway.
The results
The platform processes 5,000+ real messages weekly, with commerce integrations enabling automated order notifications, customer support and marketing across both channels.
Tech stack
Timeline
Production SaaS with progressive feature releases
How it's built
